Refund Policy

Refund Policy

Refunds are accepted if the files provided by designs embroider are not able to produce a good quality product after the customer has given chances to designs embroider to edit the files, and this is proven by the designs embroider management itself making an inhouse sample sew out of the files produced for the customer. Partial refunds of any sort are done after a deduction of 10% transaction processing charges. Full refunds if any are sent in full.

If you are not 100% satisfied with your purchase, within 120 days from the purchase date, we will fully refund the cost of your order if provided with evidence

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.

Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.

Delivery Policy

Delivery Policy for Tangible/Physical Products

All orders are subject to product availability.

Shipping

If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered, and in addition, your order may be delivered in separate shipments.

Delivery Policy for Downloadable Digital Products

Upon receipt of your order, you will either be prompted to begin your download immediately or you will receive an e-mail from us with instructions to complete your download. If you are prompted to begin your download immediately, your completion of the download will constitute delivery to you of the item(s) you purchased.

If you receive an e-mail from us with instructions to complete your download, the receipt by you of the e-mail will constitute delivery by us to you of the item(s) you purchased.

In case you are unable to download the item(s) you purchase or you do not receive an e-mail from us with instructions to complete your download, you must contact us within 5 days from the date of your order. If you do not contact us within 5 days from the date of your order, the item(s) you purchased will be considered received, downloaded, and delivered to you.

Delivery Policy for Services

Upon receipt of your order, the services will be performed to you in accordance with the terms applicable to the services that you purchased. The nature of the services you purchased and the date of your purchase may impact the timing of the performance of the services. The services will be deemed to be successfully delivered to you upon the performance of the services.

Address

R 02 Railways Society, Gulshan e Iqbal Block 13D/1, Karachi, Pakistan.